الحصول على إجابات المتحرك الخاص بك, تحويل, & خدمة استعادة الاستفسارات
preloader

العملاء أسئلة وأجوبة

آخر تحديث يوم 19 يوليو 2024

What is the purpose of the TRUXX App?


على TRUXX التطبيق يهدف إلى ربط العملاء في الإمارات العربية المتحدة ، مع سائقي الشاحنات المهنية المنزل المحرك. فإنه يوفر مريحة وفعالة منصة لنقل السيارات, البضائع والأثاث.

كيف TRUXX التطبيق العمل ؟

على TRUXX التطبيق يسمح للعملاء بسهولة استئجار الصغيرة والمتوسطة شاحنة خدمات النقل داخل دولة الإمارات العربية المتحدة في غضون دقائق قليلة. السائقين المسجلين في التطبيق يمكن عرض هذه الطلبات واختيار تلك التي تطابق توافر الخبرات ضمان موثوق بها في الوقت المناسب النقل.

Can I track the location of my goods during transport with the TRUXX App?


Absolutely! The TRUXX App offers real-time tracking functionality, enabling you to monitor the precise location of your vehicle or materials being moved as they are being transported by the driver. This feature provides peace of mind and ensures transparency throughout the process.

How can I find drivers for pack and move services using the TRUXX App?


With the TRUXX App, finding drivers for pack and move services is effortless. Simply specify your requirements and location within the UAE, and the app will provide you with multiple prices for professional Home Movers Services from different suppliers within 3 hours only, all offers includes dismantling, wrapping, packing, moving, and re-installation, ensuring a smooth and efficient relocation experience.

كيف يتم اختيار السائقين على خدمات النقل مع TRUXX التطبيق ؟

TRUXX التطبيق يتبع عملية اختيار دقيقة للسائقين. ويشمل الترخيص والتحقق تحريات للتأكد من السائقين reliability and professionalism. Additionally, you can view driver ratings and reviews from previous customers to make an informed choice.

How does the TRUXX App calculate pricing for transportation services?


TRUXX App considers various factors such as distance, timing, type of truck, and any additional services required to calculate the transportation cost. By providing transparency and a clear breakdown of pricing, the app ensures that you know the estimated cost before confirming the booking.

Can I schedule transportation services in advance using TRUXX App?


تماما! TRUXX التطبيق يسمح لك لجدولة خدمات النقل في وقت مبكر. سواء كنت في حاجة فورية النقل أو تريد أن تخطط للمستقبل ، يمكنك تحديد التاريخ والوقت المطلوب للاستلام والتسليم لضمان اللوجستي تلبية احتياجات بسلاسة.

Does TRUXX App services includes Roadside Assistance Service?


نعم TRUXX التطبيق يمكن أن يوصلك إلى أقرب شاحنة استرداد أو سحب شاحنة لمساعدتك على الطريق. يمكنك أيضا استئجار استعادة شاحنة لتسليم السيارة إلى خدمة المرآب ، حتى لو كنتإعادة لا حول السيارة و يمكنك حجز رحلة أخرى إلى الحصول على السيارة الخاصة بك مرة أخرى في المنزل أو في أي مكان كنت بحاجة إلى أن يكون.

What payment methods are accepted on TRUXX App for transportation services in the UAE?


TRUXX App accepts various payment methods, including credit/debit cards, digital wallets, and ApplePay, ensuring flexibility and convenience for users in the UAE.

ماذا يحدث إذا كان هناك تأخير أو مشكلة أثناء النقل باستخدام TRUXX التطبيق في الإمارات العربية المتحدة ؟

In the unlikely event of a delay or issue during transportation, TRUXX App provides a dedicated support system. You can contact customer service directly through the app, and they will promptly assist you in resolving any concerns or issues, ensuring a satisfactory resolution.

Do TRUXX App own its fleet?


No. All drivers are third-party transportation companies, they go through a comprehensive training process prior receiving approvals.

Do TRUXX App provide helpers?


Yes. Helper charges will be included if you choose that you need a helper.

What types of Trucks are available?


All small and medium-sized trucks, from 1 ton, to3.5 tonnes. Pickups and Lorries, TRUXX App also have Recovery and Towing Trucks including Low bed trucks or Sports Cars, Home Movers closed trucks are also provided in the Home Movers Service Section.

Are your trucks insured?


All vehicles in the UAE are obliged to obtain a valid Insurance Policy to be able to acquire Vehicle License, some of the trucks’ insurance covers only the vehicles, and other trucks insurance is comprehensive, and some trucks are third-party insured.

Which areas are covered in the UAE?


نحن تغطي جميع الإمارات.

Do you transport cross boarders?


No. Do you think we should?

هل السائقs wear Uniforms?


Not all the time, however drivers have received safety vests with TRUXX logo.

Are there any cancellation charges?


According to our cancellation policy, the customer can cancel the trip for free as long as there’s no driver has been assigned. The customer also can cancel for free when the driver is assigned with a timeframe of 5 minutes, however when the customer will cancel the trip after the timeframe of 15 minute a cancellation fare will be deducted of 80 AED, if the customer decided to cancel the trip after the driver arrived to pickup location then full amount will be charged on the customer.

Join TRUXX today!

TRUXX التطبيق هو الشاحنات الخفيفة السوق أسطول تأجير الحل الأمثل.