Terms and Conditions

Welcome to TRUXX App!
These terms and conditions ("Terms") govern your use of the TRUXX App and its
associated services (collectively referred to as the "App"). Please read these Terms carefully
before accessing or using the App. By accessing or using the App, you agree to be bound
by these Terms. If you do not agree with any part of these Terms, you may not access or
use the App.
User Accounts:
a. To access certain features of the App, you may be required to create a user account. You
must provide accurate and complete information during the registration process, such as
First name and Last name, Phone Number, Email, and digital Payment Details.
b. You are solely responsible for maintaining the confidentiality of your account
credentials and for all activities that occur under your account.
c. You agree to notify TRUXX App immediately of any unauthorized use of your account or
any other breach of security.
4. Q: Are there any requirements to become a registered driver on the app?
A: To become a registered driver on the app, you need a valid driver's license and
having a suitable vehicle for transportation services. TRUXX Company will provide
training in customer service, and you will receive a training certificate, and we will
conduct a verification process to ensure your vehicle eligibility. This process could be
completed in 3 to 5 days.
5. Q: Is the Driver's App available for both Android and iOS devices?
A: Yes, the Driver's App is available for both Android and iOS platforms.
6. Q: What happens after I accept transportation request?
A: TRUXX Driver's App provides real-time GPS track, it will guide you to drive to the
pickup location and delivery location.
7. Q: Can I communicate with the customers through the App?
A: Yes, the TRUXX Driver App allows you to communicate with the customers through
WhatsApp, or by calling them.
8. Q: How I get my money from TRUXX Driver App?
A: The Driver's App facilitates secure the payment processing. Once a transportation
trip is completed, the app handles the payment transaction between you and the
customer. You will receive your money through your bank account or in some cases,
cash payments may be available to collect from our office.
9. Q: Can I manage my availability and set my working hours on TRUXX Drivers App?
A: Yes, TRUXX Drivers App allows you to manage your availability and set your working
hours. It is flexible and free to use.
Segment 2: Terms & Conditions

App Usage and Limitations:
a. The App is intended for the purpose of connecting customers with truck drivers to
facilitate transportation services, and act as an enabler of trade growth. Any other use of
the App is strictly prohibited.
b. You agree not to engage in any illegal, unauthorized, or prohibited activities while using
the App, you hold the responsibility of nature of goods transported with no legal
responsibility on TRUXX TRANSPORTATION TECHNOLOGY LLC on the nature of goods
loaded using the TRUXX App.
c. TRUXX App reserves the right to suspend or terminate your access to the App, without
prior notice, for any violation of these Terms.
Transportation Services:
a. TRUXX App acts as a platform or a marketplace to connect customers with truck
drivers. We are not obligated to provide transportation services directly to customers,
unless a direct contract is forged between you and TRUXX TRANSPORTATION
b. TRUXX App does not guarantee the availability, or reliability of transportation services
provided by drivers. Users are advised to choose the suitable truck size, and advised to
also exercise due diligence and use their discretion when engaging with drivers.
c. TRUXX App is not liable for any loss, damage, or harm arising from interactions or
transactions between users.
Payments and Fees:
a. The pricing for transportation services will be communicated to customers through the
app, the app will show a price range for each transportation trip. The app will not show
you a fixed rate due to the possibility of circumstances may occurs such as Traffic jams,
Fuel Rate Variations, Toll Gates, among other reasons that is out of the app control,
Customers are responsible for payment range of the agreed-upon transportation
b. TRUXX App may collect payments on behalf of the drivers. Payments made by
customers will be transferred to the drivers after deducting applicable taxes, fees, and
c. TRUXX Co. is customer-centric services company. Any disputes regarding payments or
fees should be resolved directly between customers and drivers. TRUXX App is not
responsible for resolving such disputes, but will play a mediator and a facilitator role to
ensure smooth transportation experience.
Intellectual Property:
a. All intellectual property rights, including but not limited to trademarks, logos, and
content, belong to TRUXX App. You may not use or reproduce any intellectual property
without prior written consent.

b. By submitting any content to the App, you grant TRUXX App a non-exclusive, royalty-
free, worldwide license to use, display, reproduce, modify, and distribute the content for

the purposes of operating and promoting the App.
Privacy Policy:
a. TRUXX App collects and processes personal information in accordance with its Privacy
Policy. By using the App, you consent to the collection, use, and disclosure of your
personal information as described in the Privacy Policy.
Modifications and Termination:
a. TRUXX App reserves the right to modify, suspend, or terminate the App or any part
thereof, at any time and without prior notice.
b. TRUXX App may also modify these Terms at its discretion. Changes will be effective
immediately upon posting. It is your responsibility to review the Terms periodically for any
Governing Law and Dispute Resolution:
a. These Terms shall be governed by and construed in accordance with the laws of the
jurisdiction where TRUXX App is based.
b. Any disputes arising out of or in connection with these Terms shall be resolved through
amicable negotiations. If a resolution cannot be reached, the disputes shall be submitted
to the competent courts of the jurisdiction.
If any provision of these Terms is found to be invalid or unenforceable, the remaining
provisions shall remain in full force and effect.
Contact Information:
If you have any questions or concerns regarding these Terms or the TRUXX App, please
contact us at admin@truxx.ae